Delivery Methods
We carefully prepare every order to help ensure that your products arrive safely and in suitable condition. Delivery options, costs and estimated times may vary depending on the products ordered, their availability, the quantity requested and the delivery destination.
Delivery information is confirmed before the order is completed
The available delivery method, any applicable shipping cost and the estimated delivery period will be communicated during the ordering process or confirmed directly by our Customer Service team.
Available delivery options
Delivery options may differ according to the destination, the nature of the products and the size or weight of the order.
The method available for your order will be communicated before final confirmation. Where more than one option is available, you will be able to select the most suitable solution.
Order preparation and delivery times
Orders are prepared after confirmation of product availability and, where applicable, confirmation of payment.
Any delivery time provided is an estimate and may vary due to product availability, destination, seasonal demand, public holidays or events outside our reasonable control.
Delivery address
Please check that the delivery information provided is complete and accurate before confirming your order.
This includes:
- The recipient’s full name
- The complete delivery address
- Any access or delivery instructions
- A valid telephone number and email address
Incorrect or incomplete information may cause delays or prevent the successful delivery of the order.
Shipping costs
Shipping costs are determined according to the delivery destination, the products included in the order and the characteristics of the shipment.
Any applicable delivery charge will be communicated before the order is confirmed. Additional charges will not be applied without prior communication.
Delays and delivery updates
We do our best to provide accurate delivery information, but delays may occasionally occur during transport or due to circumstances outside our control.
Where updated information is available, it will be communicated using the contact details provided with the order.
An estimated delivery period does not represent a guaranteed delivery date unless expressly confirmed in writing.
Damaged, incomplete or missing deliveries
If your parcel appears damaged, incomplete or does not correspond to your order, please contact us as soon as possible.
Please provide:
- Your name and order number
- A short description of the issue
- Photographs of the parcel and products, where applicable
- Any delivery document or reference available
Please keep the products and all packaging until our Customer Service team has reviewed the request.
Delivery outside the standard service area
Some destinations or orders may require an individual delivery assessment. In these cases, availability, costs and delivery conditions will be confirmed directly before the order is accepted.
Where applicable, local taxes, customs duties or other charges imposed by the destination authorities may not be included in the delivery cost communicated by EM Farm.
Special delivery requests
For large quantities, gifts, business orders or other specific delivery requirements, please contact us before confirming your request.
Our team will review the order and provide the available delivery information based on the products, destination and requested quantity.
Do you need delivery information?
Contact our Customer Service team and indicate the products, quantities and delivery destination concerned.
You can write to info@emfarm.ch or use our contact form.
Delivery availability, methods, costs and estimated times may vary according to the order and destination. The applicable information will be communicated before final order confirmation. EM Farm reserves the right to propose a different delivery solution when required by the nature of the products or the characteristics of the shipment.